Return & Refund Policy

Our Commitment

At RiseApparel, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return and refund process.

Return Window

We recommend inspecting your order as soon as it arrives to ensure you have enough time to initiate a return if needed.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and unworn
• Item must be in its original packaging
• All original tags and labels must be attached
• Item must be in the same condition as when you received it
• Proof of purchase (order number or receipt) must be provided

Return Shipping Costs

We understand that return shipping can be expensive. Because of this, we offer flexible solutions:

• You can arrange your own return shipping and we'll refund the full product price
• If return shipping is too expensive, we can offer a partial refund so you can keep the item
• We'll work with you to find the best solution for your situation

Partial Refund Option

We understand that international return shipping can sometimes cost more than the item itself. In these cases, we offer partial refunds as an alternative:

This option saves you the hassle and expense of international shipping while still providing compensation for any issues with your order.

How to Request a Return

1. Contact us at support@riseapparelstore.com within 30 days of receiving your item
2. Include your order number and the reason for the return
3. Include photos of the item if there's a quality issue
4. Our team will respond within 1-2 business days with return instructions or a partial refund offer

Refund Processing Time

Once we receive and inspect your returned item (or approve a partial refund):

• We'll process your refund within 3-5 business days
• Refunds will be issued to your original payment method
• Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account
• You'll receive an email confirmation once the refund has been processed

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn or used
• Items without original tags or packaging
• Items damaged by the customer
• Items returned after the 30-day window

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll work quickly to resolve the issue:

• Full refund (including return shipping if applicable)
• Replacement item at no additional cost
• Partial refund if you're willing to keep the item

Questions?

If you have any questions about our return and refund policy, please don't hesitate to reach out: